Your privacy is important to us:
Dealing with us directly we will never sell your details or pass your details to anyone else.
We use SuperControl to handle our online bookings and the below outlines how your data is handled. SuperControl is booking software used by accommodation providers to enable their customers to make online bookings and manage those bookings. This document applies to the processing by SuperControl of personal data collected by properties using SuperControl online booking system in relation to the provision of accommodation by those properties.
Your Personal Data:
Properties using SuperControl as their booking engine, collect and store information that you give when you make a booking. You are asked for your name, address, telephone number and email along with payment information and “the names of any guests travelling with you”. This may also include your IP address. This information is stored in the SuperControl System in order to process your booking. You may be contacted by the Property you have booked with in relation to your booking. Your data is also stored after you have stayed but will be kept no longer than necessary in order to comply with legal obligations and for properties to welcome your repeat business.
Data processed directly by third parties:
If you provide payment information, this will be processed directly by secure “Payment Card Industry Data Security Standard” (PCI) Level 1, compliant payment gateway providers.
In the context of providing booking software to accommodation providers to facilitate online booking, SuperControl and the accommodation provider shall together operate as joint data controllers for the processing of your personal data.
In accordance with General Data Protection Regulation (GDPR), SuperControl observes reasonable procedures to prevent unauthorised access and misuse of personal information. We use appropriate business systems and procedures to protect and safeguard any personal information given to us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorised personnel are permitted to access personal information in the course of their work.
Control of your Personal Data:
You have the right to access data that is stored on behalf of properties taking bookings via SuperControl system. You need to email or write to the property you booked with to request an overview of your personal data. You can also contact the property you booked with on SuperControl System if you believe that the personal information they have for you is incorrect, if you believe that they are no longer entitled to use your personal data or if you have any other questions about how your personal information is used or about the Privacy Statement. You need to email or write to the property you booked with.
You may also be asked to send feedback after your stay in order for the property to further improve their service. Your email address will be used for this purpose. If you complete a review it may be posted on the property website, facebook page, twitter or google plus. However, no identifying details will ever be attached to a review posting.To Process your information as described above, we rely on the following legal bases: Performance of a contract. The storage of your information may be necessary to perform the contract that you have with the accommodation provider you are booking with.
We may use your information for our legitimate interests, such as for administrative, fraud detection and legal purposes.
Paula: +44 (0)7933 283 188 (English)
Robert: +44 (0)7933 283 199 (German)